Feature about Robert Reiss' research with CEOs in Harvard Business Review

Robert Reiss’ monthly column with

Group Features of Leading CEOs on Key Topics

How Enterprise Leaders Like Bill Marriott Create Customer Loyalty (Marriott, UPS, Coldwell Banker)

Global Health Leaders Solutions (Cardinal Health, Bausch & Lomb, DuPont)

Top CEOs Share their Best Practices for Exceptional Customer Service  (Sprint, HMSHost, Churchill Downs)

Top CEOs Share how Big Data Is Transforming Our Health, Wealth and Security (G.E. Healthcare, Merrill Lynch, ADT)

From Customer to Fan – Top CEOs Share Insights for Today and Tomorrow (Panasonic, MSNBC, Rolls-Royce, Coldwell Banker, Sprint, IBM)

The Age of Mass Intimacy: CEOs Share Secrets of Connecting with Customers in a Digital World (Kaiser Permanente, Pepco Holdings, Classified Ventures, U.S. Cellular)

Sustainability from the CEO Perspective (Bayer, Oncor, Patron Spirits, DuPont Performance Polymers)

CEO Perspective on Becoming a Transformative Brand  (Pepsi Beverages, Steinway, Celebrity Cruises, Panasonic, IBM, MSNBC)

How CEOs view the Digital Transformation (BBDO, Panasonic, Wolters Kluwer)

How Top CEOs Connect with Global Customers  (Virgin Atlantic, Royal Caribbean, Century 21)

The Future of Customer Centricity: Insights from Top CEOs (Kaiser Permanente, T.D. Bank, Morton’s Steakhouses)

How top CEOs succeed at business model innovation (Comcast Cable, Meritor, R.R. Donnelley)

CEOs Cite Innovation as a Key to Business Models -- and Even Our Energy Future (Audi, Cumberland Farms Gulf, Oncor)

Individual Features of Transformative CEOs

John Paul DeJoria, from homeless to billionaire

Driving a Global Corporate Culture of 1.4 Million Employees – David Novak, CEO, Yum Brands

A Fire Helmet that Created Social Responsibility and Inspired a Company's Culture - Lori Fouché, CEO Fireman’s Fund

41-Year-Old CEO Leading Turnaround at 158-Year-Old Bausch+Lomb - Brent Saunders, CEO, Bausch+Lomb

The New Healthcare Technology Model - Cavan Redmond, CEO, WebMD

Devin Wenig, CEO, Thomson Reuters Markets

Jack Mitchell, CEO, Mitchells Family of Stores 

Bob DiMuccio, Chairman, CEO and President, Amica 

Finbarr O'Neill, President, J.D. Power & Associates 

Murray Martin, CEO, Pitney Bowes   

Bill McDermott, Co-CEO, SAP 

Randy Papadellis, CEO, Ocean Spray 

Dan Amos,  Chairman and CEO, AFLAC 

Lynn Tilton, Founder and CEO, Patriarch Partners 

Tony Hsieh, CEO,

Charles Lanktree, CEO, Eggland’s Best

Jim Abrahamson, President, InterContinental Hotels Group

David Steiner, CEO, Waste Management

Ralph de la Vega, CEO, AT&T Mobility

Shelly Lazarus, Chairman, Ogilvy & Mather

Peter Cuneo, Turnaround CEO, Marvel Entertainment

Tim and Nina Zagat, Co-founder and Co-Chairs, The Zagat Survey

Arkadi Kuhlmann, Founder and CEO, ING Direct

Simon Cooper, President, The Ritz-Carlton Hotel Company

Arunas Chesonis, Founder and CEO, PAETEC

Dan Warmenhoven, Executive Chairman, NetApp

CEO Lessons from Sports

What CEOs can learn from Jeremy Lin (With Michael Chen, former CEO, GE Media)

What CEOs can learn from R.A Dickey (With Jim McCann, Founder and CEO,

What CEOs can learn from Tim Tebow (With Bill McDermott Co-CEO, SAP)

Jets can win now, lessons from Twinkees 











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