Conair Corporation (and Cuisinart): Leandro Rizzuto Jr., Grandson of the Founder,Connecticare: Mickey Herbert, CEO (former CEO of Bridgeport Bluefish Baseball and founder/CEO of Physicians Health Services, PHS)

Conference Board: Jonathan Spector, CEO

Conference Board: Jonathan Spector, CEO

The business model for the next generation of customer experience

Jonathan Spector, CEO of The Conference Board, is interviewed by Robert Reiss about a new business model by which corporations cede selected processes to the customer. Spector also discusses the benefits of “crowdsourcing,” and experience-sharing between for-profit and not-for-profit organizations. Spector also provides thoughts about the use of crowdsourcing in the pharmaceutical and food product industries, and reveals how crowdsourcing was used to produce his recent book, “We Are Smarter than Me”.

CEO Show Interview: 7/20/2008

Listen to Interview

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