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Fairfield County Bank Corp.: Gary C. Smith, CEO


Fairfield County Bank Corp.: Gary C. Smith, CEO


Customer service one experience at a time

Gary Smith, CEO of Fairfield County Bank, interviews with Robert Reiss about the value of third-party service metrics evaluations, competitive differentiation, and customer focus to deliver superior banking, insurance and investment services. Smith also talks about the importance of corporate culture, employee empowerment, and continuing performance feedback.

CEO Show interview: 6/08/2007

Listen to Interview





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